Aura® Communication Manager [CM] for Enterprises
Avaya Aura® enables SIP-based session management that supports unified communications and contact center solutions for midsize to large enterprises. Aura® leverages SIP architecture and virtualization technology to simplify networks and reduce infrastructure costs. Regardless of the infrastructure the endpoints employees at any location can be connected.
Avaya Aura® delivers rich voice and video communications over a resilient, distributed network of media gateways that can manage analog, digital and IP communication devices. With robust PBX features, high reliability and scalability, and multi-protocol support Aura® is an excellent choice for Enterprise class organizations.
Branch, Standard, and Enterprise Editions offer simple per-user licensing and include advanced mobility features, built-in conference calling, contact center applications, and E911 capabilities. Scalability and redundancy are available through additional software and hardware options.
Avaya Aura® allows users the widest array of devices whether they are in office, on the road, at home or another remote location. Devices include desk phones, wireless phones, on-screen softphones, home phones with VPN, conference phones, headsets and more. Aura® was designed to fully exploit all these communications and collaboration capabilities.
Overall Avaya Aura® offers increased business agility and significantly reduced telecommunications and management costs.
Avaya Aura™ Session Manager
The Avaya Aura™ Session Manager can integrate and simplify your existing infrastructure, combining existing PBXs and other communication systems into a unified, centrally managed communications network. Any user, at any location, can log in and gain access to their full set of preprogrammed capabilities in real-time. The Avaya Aura™ Session Manager can transform any existing infrastructure into a SIP telephony blended with analog and digital (DCP). Avaya Aura™ provides a smooth migration path from TDM and/or H.323 to SIP and eliminates the extra cost of additional Computer Telephony Integration (CTI).
Avaya Aura™ Presence Services
Avaya Aura™ allows users to reach the people they need using multiple communication channels. Therefore, Presence Services has the potential to drive user productivity and customer care by making required resources readily available to customers and workers.
Presence Services is compatible with other applications, including Microsoft Office Communication Server, IBM Lotus Sametime, and other third-party applications using open SIP/SIMPLE and XMPP standards.
• Avaya one-X® UC clients provide full aggregated presence.
• Phone status is indicated in Microsoft Office Communicator, Outlook, and SharePoint as long as they use Smart Tags. Phone status is also viewable in IBM Lotus Sametime and applications using Live Names, like Lotus Notes.
• When Avaya Meeting Exchange software is integrated with Microsoft, IBM Lotus, and Adobe for audio and/or web conference calls, a roster of participants and the speaker is displayed.
• Presence in video applications is utilized to highlight the active speaker in a video call when multiple video participants are available.
Avaya Aura™ Application Enablement Services
Application Enablement Services include Web Services, direct IP access to media and access through standard APIs including CSTA, JTAPI and TSAPI. Using Application Enablement Services, software developers can write client applications in the programming language or protocol of their choice.
Avaya Aura™ System Manager
Avaya Aura™ System Manager provides a common centralized management framework for provisioning, operations and fault/ performance monitoring. The browser-based console is the main place for managing user profile administration, dial plans, network routing policies, and security.
The Avaya Integrated Management suite provides a comprehensive set of tools and web-based user interfaces for managing existing systems and networks. This results in better data consistency, faster deployment, lower total-cost-of-ownership and less training.