Avaya Aura® Contact Center creates a unified, efficient, and highly personalized customer contact experience. One that build brands and enhances customer loyalty.
Users are given the ability to leverage real-time and historical data to deliver seamless, context-sensitive customer care via voice and multimedia channels.
SIP along with standard SOA and Web-services interfaces provide maximum flexibility. This helps to forecast and meet customer needs with accuracy quickly and efficiently. Security and reliability are greatly enhanced with shadowing and automatic switchover for all core components, with zero-touch recovery.
Context preservation allows you to forecast customer needs, improving first-contact resolution. Communications can be routed via voice, email, instant messaging, handhelds, and other devices.
Enhance Agent Efficiency
Agents can significantly improve efficiency by simultaneously handling multiple contacts and quickly access customer information through software.
Make Supervisors More Effective
Easy-to-use administration tools reduce complexity and lower your overhead expenses.
SIP-based architecture, with open standards, simplifies development and integration with a low server footprint increases agility and offers room for growth and expansion.
Contact a qualified Broad-Connect Telecom representative and they can help you gain the most from well designed Contact Center with Aura®.