Business Communications Manager 50 – BCM50 – Features
Broad-Connect will help you get the most out of your BCM 50 System before your planned migration date.
Business Communications Manager 50 (BCM50) is an integrated telephony solution with; voice messaging and unified messaging, IP networking, Internet/ intranet access, contact centers with skills-based routing, IP telephony to users’ desktops, and an option for Ethernet or ADSL broadband access. The BCM50 is manageable from a single, intuitive software application.
BCM50 is ideal for organizations needing up to 20 stations and room to grow to 40+ and is currently being discontinued March 2012 with support ending 2017.
BCM 50 Features
The BCM 50 unit comes with pre-loaded features and a full suite of integrated applications. As your needs evolve, your phone system can grow with you. To get the most out of your current system, contact a qualified Broad-Connect representative and discuss how.
Voice Messaging – Callers can leave messages in a dedicated mailbox for a specific user or department. Information, such as caller ID, time and date and priority level are available to the user, who can record a personalized greeting. Naturally, the system is password-protected and users can access to their messages from anywhere.
Automated Attendant – Calls are answered 24 hours a day with personalized greetings and then routed to the right personnel or department on multiple levels, so callers can be directed to the right destination. Programming can take advantage of the time of day, day of week, holiday schedule, and caller line ID.
Unified Messaging – Voice, fax, and email messages converge onto PCs or laptops managed by one standard application, such as Microsoft Outlook or Exchange.
Universal Internet Access – Authorized users can gain access to the company intranet or the Internet.
Call Center – Incoming calls are distributed up to 10 active agents/employees that create an order desk, customer service, support, accounting, or more. Calls flow into specific queues to get directed properly.
Computer Telephony Integration (CTI) – Allows the use of third-party software applications to control telephone services, (e.g. click-to-call directory, automatic screen for customer’s account status, and more).
IP Migration – Migrate to an IP environment in whole or in part.
Conferencing – BCM has two built-in conference bridges (for up to 120 callers) that can be set up and managing through a browser-based portal.
One-Number Reach – Having “one-number reach” means employees only need to give out one business number and BCM automatically routes the call to their mobile, home or other extension. Users can change their find me/ follow me status to suit their movement during the day.
Digital Mobility – Messaging, routing, caller ID, conferencing and more will all work on rugged, reliable wireless handsets as users roam the premise.
Call Detail Recording – Call Detail Recording collects call activity every time a telephone call is made to or from your company. CDR data is used to create reports about call activity and provide an interface to third-party applications for call accounting and/or billing.
Personal Call Manager – This TAPI-based application provides an interface between your computer and your telephone to perform basic functions such as making and answering calls, putting calls on hold, transferring calls, and making conference calls.