IP Office 500 Overview
Avaya’s IP Office is a telephony system designed to increase employee productivity, help grow sales and reduce expenses by providing multiple channels for communication through Unified Presence Services. This “all-in-one” solution unifies communications for voice, e-mail, texting, and instant messaging across different devices [laptop, mobile phone, office phone or home phone] using wired, wireless or broadband connections.
IP Office is uniquely beneficial in supporting the needs of small and medium sized businesses while providing high-end business communication features only found with Fortune 500 enterprises. These “must have” communication features increase productivity for organizations and are available in an elegant, easy-to-use system that can be custom tailored to match your specific requirements.
IP Office is available in three different versions to better suit your unique business needs. Each version builds on the previous version.
Essential Edition
Essential is the foundation for IP Office telephony communications. It includes automated attendant with voicemail to e-mail capabilities and can manage 6 simultaneous calls with up to 40 automated attendants.
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Preferred Edition
The Preferred Edition takes you to the next level by building on the Essential foundation and can handle up to 40 simultaneous calls, connect different locations with 4-digit dialing and increase your features.
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Advanced Edition
This edition includes a full call center with call handling and monitoring features. Real-time analysis of call queues, hold times, and agent status along with advanced call recording protocols to assess performance.
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Click Here for the IP Office 500 Editions Comparison Chart
Lower Mobile Phone & Long-Distance Costs
Management of your mobile phone and long-distance charges is done by routing calls over broadband links. This is a main feature that IP Office delivers to any organization- saving them money on mobile & long-distance billing.
Handle More Calls
By relying on IP Office to route calls quickly and accurately with its built-in intelligence will save your staff time from answering incoming calls.
Expand Your Talent Pool
IP Office gives your organization the flexibility to add extra staff working from a remote location instead of at your main location. Each person will have full access to all the communications and call handling capabilities that employees have at your main office.
Free Conference Calling
Conference calling becomes affordable and practical with built-in 128-party conferencing (up to 64 parties per conference) with IP Office.
Central Administration
Businesses with more than one location can all be administered from a central location, eliminating the need for an administrator at every site.
